Frequently Asked Questions

Everything you need to know about shopping with Brother Store.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a claim.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own to compare against our specific product measurements.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

Brother Store is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we audit our factories annually.

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.